Shipping policy

Shipping Policy

note: If you order multiple items, your order may be shipped in multiple packages and arrive at slightly different times.

Processing Time

We process all orders within 2-10 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 5-15 Business Days
• Canada, US - CAD$9.99 Flat Rate
• Australia and NZ - CAD$14.99 Flat Rate
• EU and UK - CAD$12.99 Flat Rate
• Free Shipping: Available on orders over CAD$50-$55 (varies by location)

Order Tracking

Once your order has been placed, you will be able to track it in the orders menu.

International Shipping

We currently ship to the US, UK, EU, Australia and NZ, and Canada. International shipping rates and delivery times vary by destination. Customers are responsible for any customs duties or taxes.

Delays & Exceptions

Delivery times are estimates and may be affected by factors beyond our control (e.g., weather, carrier delays).

Contact Us

If you have any questions about your order, please email us at kwds.communications@gmail.com